Please switch to our Dance Online UK store. This will allow you to see the stock held at our UK warehouse and place orders. Our EU warehouse only ships to EU countries.
Please switch to our Dance Online EU store. This will allow you to see the stock at our EU warehouse and place orders. We do not currently ship to the EU from our UK warehouse.
Our prices for postage and packaging are as follows:
Royal Mail First Class (dispatched within 4-5 working days, delivery date not guaranteed)
- DVDs: £1.99 for the first item + £0.50 for each additional item.
- Other products: Prices vary depending on size and weight, please use the "Estimate shipping" feature on the shopping cart page to calculate total cost.
Special Delivery™ (guaranteed next day from time of dispatch, usually dispatched within two working days)
- All products: Prices vary depending on weight, please use the "Estimate shipping" feature on the shopping cart page to calculate total cost.
We highly recommend this service for urgent and/or large orders. This method is tracked and requires a signature on delivery. Please see Royal Mail website for full terms.
International Tracked / International Signed (depending on country of destination, dispatched within 4-5 working days)
- All products: Rates depend on country of destination and number of items. Please use the "Estimate shipping" feature on the shopping cart page to calculate total cost.
International Tracked / International Signed allows us to track your parcel until it leaves the United Kingdom. We will also receive a confirmation when the parcel is delivered.
Please see Royal Mail website for full terms.
List of countries we ship to from the UK:
Please note that customers from all above countries (apart from the UK) may need to pay some custom duties before their local postal services can release their package. We are unable to estimate or refund such costs, as they depend on the size of the order and the destination country. By ordering from our website, international customers agree to cover these costs themselves (this does not apply to the EU, see below).
Q. Why do you not ship to other countries?
A. We do not have a large volume of sales of physical products from customers in countries not in the above list. In addition, shipments to other countries have often resulted in delayed / lost packages, which is an expense that we cannot easily absorb as a small business.
If your country is not in the above list but you would like to order one of our physical products, we can provide a bespoke quote (use our Contact Form). Payment will need to be made by PayPal and customers choosing this option acknowledge that in case of lost packages or delayed deliveries, we are unable to provide a refund. Full tracking information will be provided.
Orders from the EU can only be made through our Dance Online EU store. They are shipped from our warehouse in Rome, Italy and cost can be estimated at checkout. Please note that for logistical reasons, EU orders may take longer than normal both to initially ship, and to be delivered.
Q. Why do you not provide a Standard Airmail shipping method?
A. Regretfully, we no longer ship international orders by Standard Airmail. This is due to the fact that we offer PayPal as a payment method at checkout. With PayPal, buyers can file a non-receipt claim and obtain a full refund, simply by claiming that they have not received their order. Without the means to prove that the order has been delivered, we are unable to counter-claim such complaints. As a consequence, we have suffered numerous cases of fraudulent claims. As a small business, we are profoundly affected by any such loss of revenue and we have been forced to remove the Standard Airmail method from our checkout. We apologise for any inconvenience caused.
All items displayed on our website are usually in stock and ready to be sent. However we are a family run business, and although we aim to process all orders as soon as possible, we are not always able to dispatch them next day. In some cases your order may not be dispatched until 5-6 working days after it has been placed. If any further delay is anticipated, we will contact you by email.
For more details on shipping and returns policy, please see our Terms and Conditions page.